Troubleshooting Training Videos
Answer:
1. Open up Windows Media Player.
2. Tools > Options
3. Player Tab - Be sure that "Connect to the Internet" (overrides other commands) is checked.
4. Network Tab - Be sure that UDP is
not checked.
5. Close Windows Media Player.
6. Reload your page.
If the Windows Media Player is stuck on "Connecting to Media . . . " follow these steps:
1. Right-click on the player.
2. Click on Properties.
3. Copy entire line after "Location," beginning with "mms" through ".wma"
4. Open Windows Media Player on your computer.
5. Click File and then Open URL . . .
6. In the box, paste text copied in Step 3, and click OK. File will begin to play.
Firefox users, follow these instructions:
1. Click on Tools, and then Extensions.
2. In the pop-up box, click on Get More Extensions.
3. The Extensions web page will appear. In the Search box, type “Media Player Connectivity.”
4. In the search results, click on MediaPlayerConnectivity, and click Install on the next page.
5. Restart Firefox and go back to the web page.
6. Click on the Play icon in the black box. Windows Media Player will pop up and begin playing the file.
7. To have Firefox automatically play the file, click Tools > MediaPlayerConnectivity > Configure > Configuration (2/2) and check Auto Play.